Privacy Policy

1. Information We Collect

1.1 Information You Provide to Us

When you use our contact form, free case evaluation, or contact us via WhatsApp/email, we may collect:

• Contact Information: Name, email address, phone number, and preferred language
• Case Information: Scam type, amount lost, detailed case description, and any supporting documents you upload (e.g., transaction records, chat screenshots, bank statements)[citation:1]
• Account Information: Username, password, and account preferences (if you create an account)
• Correspondence Information: Any communications you exchange with our customer service team or case managers[citation:8]

1.2 Information We Collect Automatically

When you visit our website, we may automatically collect:

• Device Information: IP address, browser type, operating system, unique device identifiers, and advertising identifiers[citation:1]
• Usage Information: Pages viewed, time spent on pages, click-through rates, access times, and search queries[citation:4]
• Location Information: General geographic location derived from your IP address (e.g., country or city-level location)

2. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide Services: Evaluate your case, determine recovery potential, and communicate case progress[citation:1]
• To Communicate: Send notifications, reports, and respond to your inquiries[citation:4]
• To Improve Our Services: Analyze usage patterns to enhance website functionality and user experience
• For Fraud Prevention: Detect, prevent, and investigate fraud, security incidents, and other prohibited activities[citation:4]
• To Comply with Legal Obligations: Respond to law enforcement requests, court orders, or other legal processes[citation:4]
• For Marketing: Send you updates about our services (you may opt out at any time)

3. Legal Basis for Processing (EEA and UK Users)

If you are located in the European Economic Area (EEA) or the United Kingdom (UK), our legal basis for collecting and using your personal information depends on the specific context in which we collect it. We generally rely on the following legal bases[citation:4]:

• Performance of a Contract: Processing is necessary to provide you with our Services
• Legitimate Interests: Processing is necessary for our legitimate business interests (e.g., fraud prevention, improving services)
• Legal Compliance: Processing is necessary to comply with applicable laws and regulations
• Consent: For certain processing activities (e.g., marketing communications), we will obtain your explicit consent

4. Information Sharing and Disclosure

We share your information only in the following circumstances:

• With Your Consent: We will share your information with third parties when we have your explicit consent to do so
• Service Providers: We engage third-party service providers (e.g., blockchain analysis companies, payment processors, legal partners) who assist us in operating our business. These providers are contractually bound to protect your information and may only use it for the purposes specified by us[citation:8]
• Legal Requirements: We may disclose your information in response to a court order, subpoena, government investigation, or as otherwise required by applicable law[citation:4]
• Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction

We will never: Sell, rent, or trade your personal information to third parties for their own marketing purposes.

5. International Data Transfers

Your information may be transferred to, and maintained on, servers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ from those in your jurisdiction. By using our Services, you consent to the transfer of your information to our servers and to other countries where we or our service providers operate[citation:1]. We take reasonable steps to ensure that your information is treated securely and in accordance with this Privacy Policy.

6. Data Security

We implement industry-standard administrative, technical, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using SSL/TLS protocols
• Secure servers protected by firewalls and access controls
• Regular security assessments and penetration testing
• Restricted access to personal information on a need-to-know basis

However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security[citation:1].

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Generally, we retain case-related information for a period of five (5) years following the completion of your case, or longer if required by law[citation:1]. After this period, your information will be securely deleted or anonymized.

8. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct inaccurate or incomplete information
• Deletion: Request that we delete your personal information, subject to certain exceptions
• Restriction: Request that we restrict the processing of your information
• Portability: Request a copy of your information in a structured, machine-readable format
• Objection: Object to our processing of your information based on legitimate interests
• Withdraw Consent: Withdraw your consent at any time for processing based on consent[citation:1]

To exercise any of these rights, please contact us at nogngmo@gmail.com. We will respond to your request within thirty (30) days.

9. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience, analyze traffic, and personalize content. Cookies are small text files placed on your device when you visit a website. You can control cookies through your browser settings. However, disabling cookies may affect the functionality of certain website features[citation:1].

10. Third-Party Links

Our website may contain links to third-party websites, products, or services. This Privacy Policy does not apply to any third-party websites, and we are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party websites you visit[citation:8].

11. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete that information promptly[citation:1].

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any material changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information[citation:1].

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: nogngmo@gmail.com
• WhatsApp: +852 5614 2591

If you are located in the EEA or UK, you also have the right to lodge a complaint with your local data protection supervisory authority[citation:4].